MasterCard Latest Recruitment in Nigeria May, 2014

MasterCard (NYSE: MA),  is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. We are leading the way toward a world beyond cash with the power to expand connectivity, opportunity, and prosperity for individuals, businesses, and communities.

Job Title: Lead, Customer Delivery
Requisition Number     12979BR
Budget Business Unit     International Markets
Job Description     The job holder will carry out responsibilities detailed below across West Africa, based in Lagos, Nigeria.

Major Accountability:

Working with our banking partners or third-party processors, the position is responsible for bringing projects to fruition and successfully resolving processing issues of varying complexity to the customer’s satisfaction.

Participate in the pre and post sales process with the West Africa account teams in analyzing and providing subject matter expertise; Consultative support and proposing innovative solutions to specific/complex customer requirements; Collaborate with account teams in identifying revenue generating opportunities with key customers.

Specific Responsibilities:

Project management:
• Manages projects from the project inception to implementation
• Responsible for managing operational targets with Customers and/or the Processor Certification Plan with processors in key countries/markets
• Coordinates and integrates operations and technology activities with customers to leverage MasterCard assets to obtain mutual objectives
• Ensures activities, project assignments, problem resolution and reporting are coordinated
• Clearly assigns responsibility for tasks and sets clear objectives
• Monitors process, progress and results
• Makes process improvements and changes to the project plan as necessary
• Support MasterCard advanced payment products through successful deployment.
• Manage and Support all Chip and Paypass implementations/migrations within the West Africa markets.
• Dynamically manages its own portfolio of projects by tracking progress, reporting to PMO (for Critical Projects) and Management and escalating when necessary

Event management:
• Manages all operational issues and technical opportunities with top customer/processor accounts within assigned countries
• Manages financial issues such as settlement / billing failures & address them in a timely fashion.
• Manages all credit and debit operational issues for customers and/or processors and ensures compliance with all MasterCard technology enhancements.
• Serves as a central point of contact for customer issues, concerns and needs
• Takes time to understand and explore customer needs and acts at all times with the customer in mind
• Ensures problems of varying complexity are resolved to the customer's satisfaction
• Meets established deadlines and escalates issues which require additional resolution
• Ensures technical & network related issues are resolved as needed by coordination with other corporate departments

Customer engagement:
• Analyzes and improves operational performance and profitability through reviews; training and communication of operational enhancements
• Communicates and consults with members and/or processors regarding any operations and technology development opportunities
• Analyses customer performance and uses MasterCard’s tools to identify areas of concern or performance and manages the issue to successful resolution
• Ensures initiatives align with MasterCard business goals and processes are maintained to meet service and quality standards
• Uncovers customer needs and identifies corresponding MasterCard products and solutions that might fulfill those needs; makes business development and market development colleagues aware of the corresponding opportunity

Transfer of knowledge:
• Undertakes customer training on-site on all aspects of MasterCard products and services
• Conduct country wide forums as required to keep customers abreast of all the latest technologies and compliance updates.
• Identifies Customer and Market needs that may require developments on the MasterCard infrastructure, and leverages the broader MasterCard organization (through the Regional portfolio manager) to get those developments prioritized and completed satisfactorily
• Travel required
• All other duties as requested


• Bachelor’s degree in business or equivalent work experience
• 5+ years relevant work experience with a core knowledge of data processing concepts and financial industry/banking operations practices
• Knowledge of the financial services and the payments/card industry
• Committed to quality with a strong focus on customer needs
• Strong interpersonal, verbal and written communication skills
• Strong computer skills
• A team player who easily builds relationships
Work Location     Nigeria - Lagos

How to Apply

Click link to apply:^Vr0qlKGodpgn15dYR0IJQbxVH4oaPLqUFyg_slp_rhc_41eqLOHoObzFzKL0e3Qm%2fOgB4W2Q&jobId=1002481&type=search&JobReqLang=1&recordstart=1&JobSiteId=5330&JobSiteInfo=1002481_5330&GQId=0

Job Title: Associate Managing Consultant
Requisition Number     11298BR
Budget Business Unit     Global Products and Solutions
Job Description     Group Description:

MasterCard Advisors, the professional services arm of MasterCard Worldwide, provides payments-focused consulting, marketing, information and risk management services to financial institutions and merchants worldwide. With its unique category expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the payments lifecycle, MasterCard Advisors addresses the challenges and opportunities of its clients, enhances MasterCard's strategic and tactical performance and establishes MasterCard's global thought-leadership pre-eminence.

Role Description and Major Responsibilities
Design and execute specific pieces of project, direct Associate Analyst / Consultant activities, interact with mid- to senior- level payments managers. Support business development either follow-on or new sales.
• Rigorously and logically identify issues covering entire client problem with oversight
• Generate key hypotheses and independently structure work at a stream level
• Perform sophisticated, hypotheses-driven analysis with broad oversight
• Thoroughly check own work
• Draw well-integrated conclusions and insights
• Construct storylines at the work stream level
• Engage audience with verbal communications and presentations
• Deliver presentations
• Direct Analysts
• Identify engagement risks in stream
• Develop effective working relationships with mid-level client management
• Assess client agenda, internal culture and change readiness with guidance
• Builds peer relationships with key team members to identify opportunities to broaden relationship
• Engage in client communications with client peer group within the framework of the overall communications strategy
• Clearly define client and MasterCard Advisors roles and individual responsibilities for deliverables
• Proactively seek opportunities to support proposal preparation
• Identify client challenges and formulate ideas on opportunities to leverage MasterCard Advisors capabilities, surfacing these to senior Advisors staff with broad oversight
• Develop Intellectual Capital from client work with senior oversight
• Contribute to the development of Intellectual Capital in Special Interest Groups
• Actively contributes to Special Interest Groups by participating in creating points of view, articles, methodologies
• Proactively seeks opportunities to lead small projects
• Actively contribute to Knowledge Center databases; actively gather and encourage contribution in areas of interest
• Implement, modify and apply Intellectual Capital, methodologies and tools from other projects
• Structure client work to facilitate capturing as Intellectual Capital with senior oversight

Education, Qualifications and Experience
Education Needed:
• Undergraduate degree required
• MBA or relevant post graduate degree recommended

Licenses/Certifications Needed:
• Not applicable

Experience and Skills Needed:
• Strong experience in a management consulting firm and/or solid experience in relevant industry if graduate degree held
• If no graduate degree, good experience in a management consulting firm and/or expert knowledge in relevant industry
• Excellent verbal and written communication skills
• Excellent analytical skills
• Ability to work on a team or independently
• Ability to multi-task in a fast-paced, deadline-driven environment
• Advanced Word, Excel and PowerPoint skills
• Attention to detail

• Local language required
• English required
• Additional languages desired
Work Location     Nigeria - Lagos

How to Apply

Click link to apply:^Vr0qlKGodpgn15dYR0IJQbxVH4oaPLqUFyg_slp_rhc_41eqLOHoObzFzKL0e3Qm%2fOgB4W2Q&jobId=953397&type=search&JobReqLang=1&recordstart=1&JobSiteId=5330&JobSiteInfo=953397_5330&GQId=0
Job Title: Leader, Acceptance Development (Nigeria)
Requisition Number     13437BR
Budget Business Unit     International Markets
Job Description     Responsibilities include:
 Acceptance Development – focus on mobile acceptance
 Merchant, Retailer and third-party payment facilitator business development
 Acquiring Bank business development
 Regulatory over sight (in relation to Interchange impact on acceptance )

Major Accountabilities:

'Go To' person for Acceptance Development across West Africa, ensuring alignment between the individual markets 'go-to-market' approaches and the overall MEA Acceptance Development strategy, taking into account the region's longer term strategic initiatives. This individual will be responsible for developing dedicated acquirer and merchant plans.

Establish strong relationships with the players in the acceptance value chain and work with new players to provide new models to the market. This individual will enhance merchant/retailer relationships by creating value along the lines of relevant and specific value added solutions (ie on-line gateways, MasterPass, PayPass, information services, co-brands). The candidate should be able to quantify the benefits for both parties through an understanding of MasterCard’s P&L and maximizing revenue for all parties through an effective acceptance strategy.

The successful candidate will work closely with the West Africa management team on the regulatory and economic impacts that affect the acceptance of electronic commerce.


• Analyze business opportunities to increase share and revenue. Implement both short and long term strategies and tactics to increase profitability.
• Implement Acceptance Development solutions that improve revenue generation and enhance mutual profitability.
• Leverage all MasterCard assets and product management resources to deliver exceptional merchant/acquirer value.
• In partnership with regional Acceptance Development resources, contribute to developing MEA-wide business plans, leveraging appropriate market intelligence.
• Interpret and assess available MIS to identify opportunities for innovation.
• Deliver extensive acceptance expertise and knowledge into the market place.
• Drive ATM and POS acceptance in Nascent markets.
• Guide processing and switching strategy to grow acceptance.
• Prioritise markets and work streams taking into account financial viability and time to market on projects.
• Project-manage initiatives – from concept through to implementation.

Key Competencies sought:

• Business Acumen
• Knowledge leadership
• Solution drive
• Results orientation
• Strong Analytical ability
• Project Management

Personal Qualities:

• Leadership
• Influence, Assertive, Initiative
• Autonomy, Independence and Accountable
• Quantitative, qualitative and analytical insight
• Commitment, Passion and Energy
• Ability to work with team as well as independently

Experience Required:

• Deep business development and marketing experience, gained in the financial services, payments or retail sectors
• Strong project management, problem solving, analytical and organizational experience
• Experience in merchant acquiring, retailing and/or corporate transactional banking will be advantageous
• Demonstrated experience in managing multiple stakeholders in a multicultural environment across multiple geographic locations
• Excellent writing and presentation skills, extensive experience in communicating in international environment at senior management level
• Strong negotiation and influencing skills
• Organization and time management skills; ability to multi-task
• Exceptional business judgment and strategic planning skills
• Business Case development, including financial analytics
• Budget preparation and management
• Ability to work collaboratively
• Solid solution development skills and effective working both independently and in a team environment
• Strong written and verbal communication skills, including presentation skills
• B-Com required, MBA preferred
Work Location     Nigeria - Lagos

How to Apply

Click link to apply:^Vr0qlKGodpgn15dYR0IJQbxVH4oaPLqUFyg_slp_rhc_41eqLOHoObzFzKL0e3Qm%2fOgB4W2Q&jobId=1008965&type=search&JobReqLang=1&recordstart=1&JobSiteId=5330&JobSiteInfo=1008965_5330&GQId=0

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