Keystone Bank Latest Jobs for Relationship Officer April-June, 2014

Job Title: RELATIONSHIP OFFICER

Job Location: Nigeria


Job Description

To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the Bank

Responsibilities:

    Act on behalf of and perform other tasks as assigned by the Branch Manager
    Analyze and screen applications for credit based on the Bank’s credit risk procedures
    Assist customers in the account opening process
    Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market
    Ensure timely resolution of customer complaints and issues
    Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs
    Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
    Maintain a comprehensive database of existing relationships/prospects
    Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis
    Participate in regional and other team meetings
    Prepare monthly activity and performance reports for Regional Manager’s attention
    Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
    Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions

Key Performance Indicators:

    % of loan recovery
    % of retained customers
    CASA, Tenored, PBT achievement against Target
    Customer satisfaction index
    Dormant/Inactive account ratio
    Loan loss Provision/Total Loans and Advances
    Number of Performing/Non-performing Loans and Advances
    Quality of credit portfolio maintained
    Quality of customer base
    Revenue/customer growth rate

Requirements

    First Degree from a reputable University
    A relevant post graduate qualification or higher degree (e.g. MBA) would be an added advantage
    Membership of a relevant professional management body would be an added advantage
    Required Experience 3 - 5 years
    Required Banking Experience 3 - 5 years

Skills And Competencies:

    Knowledge of basic products and services in the Financial Services Industry
    Possession of basic listening skills to understand customer requests
    Ability to provide prompt, accurate and complete resolution to general
    Requests and directs technical queries to the most appropriate solution provider
    Excellent communication and interpersonal skills
    Interpersonal and communication Skills
    Computer Appreciation
    Customer service orientation
    Negotiation Skills

How to Apply

Click Here to Apply

Deadline: 30th June, 2014

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