Jobs at British Council April 2014 for Customer Service/Examinations Assistant and IELTS Examiners

The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

 The British Council is currently looking for a suitably qualified and experienced individual to join us in Lagos as the following:

  1. Customer Service/Examinations Assistant
  2. IELTS Examiners

1. Job Title: Customer Service/Examinations Assistant

Purpose of job:

To support the achievement of country plan objectives in Nigeria by delivering customer services and examinations administration support.

Context and environment:

Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations.

The post holder will be part of a team of 18 in Lagos who deliver customer service and administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will assist the delivery of exams in Lagos in addition to being a key member of the customer services team.

Main Duties and Responsibilities

Customer services: To provide services that support British Council examination candidates. These include manning the front desk during operational hours, attending to visitors are immediately and appropriately and anwering phone enquiries within 45 seconds of first ring.

Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties.

Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Other Duties: To assist with market testing of venues and other suppliers as well as data collection for marketing purposes.

How to apply

Please read through the Customer Service/Examinations Assistant role profile. Download and complete the British Council EO&D form and also the British Council external application form.

To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria will need to be provided in your role application form. To help you understand those criteria, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent to  no later than Friday 18 April, 2014. Please ensure the subject of your mail is, “Customer Service/Examinations Assistant”.

Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

2. Job Title: IELTS Examiners

The British Council is looking for suitably qualified and experienced individuals to join our team of IELTS Examiners.

Purpose of job
Examiners conduct one to one interviews with IELTS candidates to assess their spoken English according to set requirements. Examiners also assess written scripts produced by candidates under exam conditions. Examiners are recruited on a casual basis and are expected to examine at least ten sessions a year at regular intervals. Remuneration is paid per interview/script. Weekend working is usually required. IELTS examinations regularly take place in Lagos, Abuja and Port Harcourt. Therefore, we are looking for examiners who live in, or within relatively easy reach of these cities. We may occasionally run examinations in other cities in Nigeria.


An undergraduate degree or a qualification which can be demonstrated to be equivalent to an undergraduate degree.
A recognised qualification in Teaching English to Speakers of Other Languages (TESOL) / Teaching English as a Foreign Language (TEFL) / or recognised equivalent as part of a recognised university award course.**
At least 3 years full time (14 hours per week minimum or the equivalent part time) relevant TESOL/TEFL teaching experience (minimum one year post certificate level qualification). The majority of this teaching experience must relate to adult students (16 years and over).
The required professional attributes and interpersonal skills. Please see our recruitment pack for more details.

How to apply

Read through the IELTS Examiner Minimum Professional Requirements & IELTS Guide for Examiner Applicants documents. Download and complete the application and the reference request form. Closing date for applications: Ongoing. Completed applications should be sent via email to
For more information about IELTS visit 
**e.g. UK qualifications: CELTA; DELTA; Cert. TESOL; Dip. TESOL; PGCE; B Ed.; M Ed; MA Applied Linguistics. Assessed teaching practice and ESOL/EFL studies at cert. level must be part of the course.

Nigerian qualifications include either a Nigerian 1st degree, an NCE in ELT plus relevant teaching experience and IELTS 9.0. Or Nigerian B.Ed in English Language Teaching (transcripts verify course content), relevant teaching experience plus IELTS 9.0. A first degree plus a Nigerian PGDE or M.Ed/MA in TESOL or TEFL (transcripts verify course content), plus relevant teaching experience and IELTS 9.0. If shortlisted, you will need to submit a transcript of the teaching course you attended.

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