Graduate Aero Careers for Reservation Officer ( ) in Port Harcourt, Enugu, Uyo, Kaduna, Kano, Abuja and Lagos

Job Title: Reservation Officer

Reports To: Head, Ticketing Services

Function: Generate revenue from sale of ticket

Location: Kaduna, Kano, Enugu, Uyo, P/Harcourt, Abuja and Lagos
Purpose Statement

Responsible for sales of Aero tickets and assisting passengers with their travel needs by providing frontline excellent customer service in order to generate revenue and ensure customer satisfaction.

Key Accountabilities

    Sell and issue Aero tickets
    Confirm and modify flight bookings
    Offer fare quotes to all Aero customers to provide the best applicable fares and generate sales.
    Reconciliation of daily sales reports with the Finance department
    Promote all Aero products to create awareness and generate sales.
    Respond to customers inquiries and provide information on flight schedules and procedures.
    Determine space availability on travel dates requested by customers and assign/sell such when available
    Prepare, locate records and information for customers
    Keep passenger records and information

Educational Qualification

Functional skills

    A good university degree/HND in any of the Social Sciences or Business Management Disciplines.

    Knowledge of basic airline fares and ticketing
    Knowledge of cash handling  and credit card transaction
    Excellent Customer service skills
    Excellent oral and written communication skills
    Ability to handle stressful situations
    Detail oriented and accurate
    Ability to perform basic mathematics
    Ability to work under minimal supervision

1- 3yrs experience in Ticketing, Sales or Customer Service
Working pattern

Working relationships

Shift work.

Internal : Other staff

External: Passengers.

Method of Application

Should your skills and capabilities match the above job profile, please enter your data into the attached excel sheet and email as an attachment to with the job title as your subject,    eg.   Reservation Officer – Kaduna

Attachment here: Resrv data

Other important information

Only shortlisted candidates will be contacted.

Deadline: 30th April, 2014.

For more information follow link:

Related Posts