Various Jobs at Taafoo March, 2014 (careers@taafoo.com )


Job Title: Graphic Designer/ Artist


Job Summary
To design or create graphics to meet specific commercial or promotional needs, such as banners, image ads, beautifying website, packaging, displays, or logos. May use a variety of mediums to achieve artistic or decorative effects

Responsibilities


Thinking creatively to produce new ideas and concepts
Using innovation to redefine a design brief within the constraints of cost and time
Working with a wide range of media, including photography and computer-aided design
Proof reading to produce accurate and high-quality work
Develop graphics and layouts for product illustrations, company logos, and Internet websites.
Responsible for the design and production of various online materials including videos, web banner ads, web pages, micro sites, web content updates, email blasts and other design and production initiatives that support marketing efforts
Responsible for the design and production of various print marketing collaterals including catalogs, brochures, flyers, sell sheets, trade show banners and displays, signage, logos, labels for products, presentations, print advertising, and photo manipulation and other design and production initiatives that support marketing efforts.
Maintain archive of images, photos, or previous work products
Study illustrations and photographs to plan presentation of materials, products, or services.
Research new software or design concepts

Qualifications

Bachelor’s degree preferred in graphic design or related field
Minimum of 2 years of web and print design and production experience

Location: Lagos

Job Title: Customer Experience Manager

Location: Lagos
Experience: 3 year(s)

Taafoo is seeking a Customer Experience Manager, with a strong display of empathy, who will be responsible for creating, executing, analyzing, and developing member programs that drive customer activation, repurchase and engagement, with a long-term focus on building brand loyalty and generating revenue from the taafoo customer base. This role is perfect for a seasoned customer relations expert who thrives on a mix of strategy, creativity, execution, and analytics, and isn’t afraid to get his or her hands dirty. The ideal candidate will be ROI-focused and able to prioritize ruthlessly, set deadlines, and meet aggressive growth goals. This team member will play a pivotal role in helping drive customer to Taafoo store at our office in Oregun, Lagos.

Responsibilities

Identify key customer insights and opportunities for growing engagement and revenue
Create and develop member programs to deepen engagement across multiple customer segments and life stages
Understand technology requirements and prioritize projects on an ROI-basis for product roadmap
 Driving projects to completion on or prior to scheduled due date
Establish monthly, quarterly, and annual marketing plans
Develop metrics, create dashboards, and report on results
 Guide creative development of marketing collateral
 Fashionable & Trendy

Qualifications/ Skills


3 plus years relevant customer service experience
Experience in all aspects of engagement marketing, including strategy, execution, analysis, and infrastructure
 Experience in online and offline retention and loyalty marketing tactics (e.g. re-targeting, direct mail, promotions)
Proven track record of moving quickly and delivering results in an entrepreneurial environment-exceptional analytical, organizational, interpersonal, and problem-solving skills
 Outstanding verbal and written communication skills
Keen attention to detail and ability to dive deep matched with the ability to think big
Demonstrated success at a top direct marketing brand
SQL Server/MySQL experience preferred
Flexible and resourceful, easily adaptable to changes in environment and prioritization


Job Title: Sales Manager

 Location: Lagos
Experience: 3 year(s)

Job Summary
To exploit Taafoo Nigeria’s world-class retail facilities towards generating and boosting sales. The sales manager contributes towards the development and deployment of sales strategies that guarantee the achievement of the Sales targets. He/she coordinates the activities of the Sales Executives, under the overall direction of the MD

Responsibilities

Plan and direct the day-to-day activities of the Retail Sales Team towards the achievement of the team and departmental sales targets while ensuring the efficient utilization of resources.
Pitching for businesses, preparing proposals and negotiating sales contracts
Institute the discipline of customer information collection as key input for the customer interaction database - a tool for developing and maintaining walk-in customer relationships
Direct and manage the preparation of customer order and follow up to ensure full processing
Review order and receipt prepared by Sales Executives for adherence to provisions on Taafoo’s Pricing Policy as well as general compliance with the Sales and Marketing policies and procedures
Plan and direct the implementation of approved retail sales discounts and report statistically to management on the success of the discount strategy
Proactively liaise with the Inventory Team in obtaining the real-time inventory position.
Train and provide guidance to Retail Sales Executives on practical strategies and techniques for customer attraction, product description/sales and sales closure.
Conduct (in collaboration with the Telesales, Floor sales and Retails sales executives) assessment of customer satisfaction level, ascertaining overall customer satisfactions
Developing new sales strategies/techniques to attract new customers and increase sales
Ensure compliance by Retail Executives with Retail Service Charter
Planning and implementation of annual in-house exhibitions and conferences, as a deliberate sales/marketing strategy.
Ensure 100% compliance with the exchange policy

Qualifications

First degree B.Sc or HND in any related discipline
Minimum of 3-5 years Sales/Marketing experience, a significant portion of which is acquired selling products in the Retail Industry preferably online retail industry.


Job Title: Office Manager


Responsibilities

To provide administrative support to Company’s core business operations in all areas of the business functions, general clerical, receptionist and project based work.
Project a professional company image through in-person and phone interaction
Set up and coordinate meetings and conferences
Project a professional company image through in-person and phone interaction
Provide tactical assistance to departments/units in the implementation of their individual strategies and plans in relation to administrative assistant
Maintain office supply need inventories
Assist with the daily operational requirements for smooth opening, running and closing of the office Manage attendance log.
Develop, organize and maintain an office filing system for easy retrieval of documents
Assist with company inventory management
Maintain office logs on diesel/petrol usage, employee attendance
Maintain records, reports and statistics for administrative purpose

Qualifications

First degree in any numerate discipline
1-3 years relevant work experience.

Job Title: IT Support

Job Summary
To manage and maintain the company's web presence as well as its LAN and WAN networks and computer systems. The IT Support/Web Administrator is responsible for the installation and configuration, maintenance and upgrade of Companys general business and office applications) as well as centralized hardware (Servers) and database administration.


Responsibilities

Manage and maintain Companys IT Infrastructure, including hardware, operating systems , networks, applications etc
Maintain and enhance the companys web presence ensuring that only up-to-date and accurate information are contained on the website
Provide first hand user support e.g. setting up new users accounts and user profiles and dealing with password changes, resolving day-to-day staff IT complaints and issues using standard troubleshooting techniques
Liaise with external IT consultants in the roll-out of new applications as well as provision of second level IT support
Create and maintain Companys Knowledge repository and database to guarantee effective methods of storing and managing information and Handles stocktaking (counts, tagging etc) of computer systems and accessories
Monitor compliance with Companys Polices & procedures covering network access, internet and email usage, IT Tools of Trade etc
Ensure Internet Bandwidth paid for is received from Internet Providers. Investigate, diagnose and solve computer software and hardware faults.

Qualifications

First degree in Computer Sciences, IT or computer Engineering
Possession of CCNA, MCSE and/or A+ certification is an added advantage
1-3 years relevant work experience.

How to Apply

Interested candidates should send cv to: careers@taafoo.com  using 'Sales Manager 'as subject of mail.

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