NGO Graduate Opportunities in Nigeria at ActionAid Nigeria (AAN) (vacancy.nigeria@actionaid.org)

ActionAid is an anti-poverty agency that prioritises works with the poor and excluded; promoting values and commitment in civil society, institutions and governments with the aim of achieving structural changes in order to eradicate injustices and poverty in the world. ActionAid Nigeria is an affiliate of ActionAid International, an International Non-Governmental organisation registered in The Netherlands with its headquarters in Johannesburg South Africa. ActionAid International works in more than 40 countries in Africa, Asia, Europe and the Americas.

To effectively implement our new strategy, Take Action: End Poverty (2014–2018), ActionAid Nigeria is inviting applications from qualified candidates to fill the  positions below to support the implementation of the new Country Strategy and contribute to our new fundraising initiatives.

Job Title: Supporter Communications Officer
Location:    Lagos, Nigeria
Line Management: None
Grade: 5
Responsibilities

    Reports to the Head of Child Sponsorship
    The post holder will maintain timely communication with Child Sponsorship supporters in Europe, Italy, Sweden, Brazil and Nigeria. S/he will support the effective communication of the LRP programme to Child Sponsorship/Community Sponsorship supporters, communities and stakeholders.
    S/he will support partners to carry out fundraising roles through providing on-going capacity building and support to deliver on supporter care commitments.
    Provide a Communication point of contact for ActionAid Nigeria Child/Community Sponsorship Mechanisms.
    Ensure communications to UK, Italy, Sweden, Brazil and Nigeria Sponsors are delivered on a timely basis
    Work with UK, Italy and Sweden Communications and Supporter Services teams to ensure that communication and customer care commitment on Child Sponsorship, Community Sponsorship, Next Steps and Amico supporter are fulfilled.
    Support LRP partner organizations and their communities to capture activities, programme progress and achievements to be communicated to Sponsors and other stakeholders.
    Work with Printers and other vendors to ensure quality assurance in the production of sponsorship reports and other materials.
    Track LRP programme activities and provide support during project visits by supporters.
    Organise information from the wider organisation through email, and ensure it is appropriately distributed.
    Produce Annual Communication Plans for Funding Affiliates.
    Produce 3 year communication Plans for Child Sponsorship, Next Steps and Amico, Community Fundraising.
    Serve as a contact point with the celebrity Campaigner for Community Fundraising
    Facilitate the organisation of supporter events and any other social events within the organisation.
    Support Capacity of Partners to deliver and communicate our Local Rights Programmes
    Support Partner organizations in the development of their annual communication plans and budgets to ensure challenges are addressed and opportunities are maximized
    Support LRP partners in developing Annual Communication Plans.
    Encourage and support innovation in communication of child/Community sponsorship, Next Steps and Amico programmes.
    Develop reports in conjunction with Women’s Right team in line with ActionAid’s Next Steps and Amico Policy.
    Track Next Steps and Amico programme activities and provide support during project visits by supporters
    Produce Next Steps and Amico Nigeria Reports

Programme and Organizational Communications

    Oversight of team documents and publications and co-ordination of re-prints/re-design with final sign off responsibility.
    Act as point of contact for general information on Child/Community Sponsorship, Next Steps and Amico Programmes for the wider organisation and for the PAP team.
    Upload relevant documents on to the Community Sponsorship website and internal sites (i.e. Storieshub and HIVE)
    Work with designers and Printers to develop new communications materials as needed.
    Develop and maintain induction and external meeting materials and keep them updated.
    Maintain contact lists of LRP partner organisations, stakeholders (particularly partnership development community).
    Maintain effective communication with other teams in ActionAid.
    Support the training of new staffs in Child Sponsorship mechanism.
    Contribute to the capacity for using and updating of sponsorship database

Newsletter & Updates

    Produce a dynamic and visually pleasing quarterly newsletter and circulate to policy staff across ActionAid, partner organisations, wider development audience and other stakeholders.
    Responsible for writing updates on PAP and Sponsorship activity for ActionAid Nigeria.
    Design and develop Sponsorship/PAP-related presentations on PowerPoint.

Mass and Social Media

    Develop social media strategy/plan
    Increase visibility for community sponsorship on Facebook, LinkedIn, Tweeter and all other VERIFIABLE Social Networks by creating engaging updates for each site on a daily basis
    Develop, maintain and utilize social media calendar
    Monitor and evaluate social media engagement using analytics software, such as Google Analytics
    Work in close collaboration with ActionAid Communications team to generate and share content for social media platforms
    Responsible for regularly liaising with community partners, sponsors and other ActionAid programmes, to gather information and create content for use on Sponsorship’s website and social media platforms
    Collect, edit and post blogs written by partners, sponsors, staff, etc on Sponsorship website and external sites.
    Maintain and update Sponsorship website
    Promote Community Sponsorship in the media including TV, DSTV, Bill Boards, Radio, Prints

Internal Relationships: Child Sponsorship/Partnership Team, Communications unit, the entire ActionAid Nigeria Team, International Communications Team
External Relationships:    Supporters, Partners & Media

Requirements

    Bachelor’s degree in social sciences arts or humanities
    At least three years post NYSC experience with a minimum of two years spent as a project communication officer
    Proven experience in report writing
    Proven experience in professional social media engagement
    Proven experience in producing newsletters
    Strong communication and writing skills
    Ability to provide practical solutions within set deadlines.
    A working knowledge of the child protection act
    Good computer skills especially in the use of publishing tools
    Multi-tasking skills
    Negotiation skills
    Excellent planning and prioritization skills
    A person of integrity, creative and takes initiative, able to work effectively in a diverse team environment
    Organized and able to multi-task
    Willing to work additional hours at crucial times.
    A self motivated person able to work with minimum supervision

Desirable

    Membership of relevant professional Institute
    Experience in working with children
    Experience in working with partner organisations
    Creative writing experience (blogging, story writing)
    Photography skills
    Practical experience with Corel Draw, InDesign or other graphics programme.
    Photoshop or other photo editing software skills
    Able to effectively promote the ActionAid’s mission values, and objectives.


Job Title: Database Management Officer
Location: Lagos
Grade: 5
Responsibilities

    Reports to the Fundraising Advisor
    The job will involve providing technical database support to deal with data and system management tasks. Take responsibility for a range of database system administration and data management tasks on the Customer Relationship Management (CRM) database.
    Provide technical support and assistance to the Supporter Care Officer while supporting the efficient operation and management of the supporter database.
    Ensure accurate entry and validation of sponsors’ data.
    Ensure timely and regular processing of electronic payments made by supporters
    Ensure accurate reconciliation of sponsorship data from banks and supporters.
    Provide ongoing technical support to supporter care officer in order to ensure speedy and efficient resolution of queries from supporters.
    Providing technical support to support services officer in office administration and provide other administrative duties.
    Internal Relationships: Sponsorship team, Finance Team, IT Team and LRP&P team
    External Relationships: Community Sponsorship Supporters
    Responsible for performing data analysis and preparation of reports as at when required.
    Perform monthly review of the donor database and ensure supporter contact details are accurate and set up systems for ensuring this happens every half yearly.
    Work with the supporter care team to provide monthly reports for renewal and other follow up processes.
    Provide IT support in facilitating conferences and meetings.
    Reporting on a regular basis on technical matters to the IT unit and on operational matters to Fundraising Unit.
    Any other responsibilities assigned by the line manager.
    Increase visibility for community sponsorship on Facebook, LinkedIn, Twitter and all other VERIFIABLE Social Networks

Requirements

    Bachelor’s degree in Computer Science or Information Technology
    At least three years post NYSC experience
    Experience in IT support services.
    Conversant with setting up audio-visual equipment.
    Strong communication and writing skills
    Excellent documentation skills
    Ability to multi task
    Two years’ experience in a similar position in the development sector
    Experience of using a range of tools and applications for data reporting and manipulation eg Excel, Access, FastStats, SQL etc
    Excellent planning and prioritization skills
    A person of integrity, creative and takes initiative, able to work effectively in a diverse team environment
    Willing to work additional hours at crucial times.
    A self motivated person able to work with minimum supervision

Desirable

    Membership of relevant professional Institute
    Experience of providing user support and training.
    Experience of using a CRM database system.
    Experience in generating analytical reports from databases.
    SQL programming skills highly desirable
    Highly numerate and accuracy skills
    Able to effectively promote the AAN’s mission values, and objectives


 Job Title: Supporter Services Administrator
Location: Lagos
Grade: 4
Responsibilities

    Reports to the Fundraising Advisor
    The post holder will build and maintain relationships between supporter’s and ActionAid through verbal and written communications from existing and potential supporters and members. Process voluntary income and associated data received at the organisation’s regional office, identify supporters with additional or different potential and pass the information to relevant teams to further develop the relationship.
    Provide a warm, welcoming, efficient, proactive and professional ‘one stop shop’ service to supporters and potential supporters of AAN to build and maintain the relationship between our supporters and their charity.
    Working as part of a team, maintain open communication channels with donors, members and prospective supporters by telephone, letter and the Internet.
    Ensure that all enquiries are handled within agreed standards.
    Process fundraising income ensuring that the correct income code is allocated and recorded on the database within agreed timescales. Reconcile all national fundraising income with Finance, producing and maintaining records of reconciliation.
    Produce, personalise, check and post all thank you letters to ensure a high quality ‘Maximum 24 hour’ thanking service.
    Proactively discuss the work of ActionAid and engage with the supporter (where relevant) about their relationship with ActionAid
    Advise on how to donate money to ActionAid that suits the supporter and their circumstance
    Maintain accurate supporter records.
    Ensure all filing and paperwork storage is maintained to the highest standards.
    Assist members of the fundraising team with their administration of other fundraising activities and, from time to time, attend fundraising events out of office hours.
    Any other tasks, duties or projects which may arise from time to time and which are appropriate with the general level of this post and as directed by your line manager.
    To ensure that ActionAid’s reputation is upheld.
    Process all voluntary income received by ActionAid at national office and ensure all supporter data and information is entered onto the database accurately
    On a daily basis code and record the donations received at national office in the CRM database.
    In line with current procedures, update the database with details of changes to mailing preferences, new addresses, new names and deceased individuals and all other relevant information is transferred onto the database
    Process all payment types, including credit/debit cards, cheques, standing orders, bank transfers and vouchers
    Contact supporters in regard to incorrect or failed payments
    Interpret our bank statement import and ensure that all donations are accurately recorded on the database or are passed to Finance as ‘Other Income’.
    Process all data in line with the Data Protection Act
     To ‘prospect’ supporters and to spot opportunities for ActionAid to further build and develop relationships
    Through the daily work of the team, spot any supporters who ay have additional potential in terms of giving money to ActionAid (eg. Titled, private banks, mentions of companies, trusts or a potential major gift)
    Refer supporters and members to our helpline
    Refer any detailed requests for information about our poverty eradication programmes to the relevant LRP team
    Refer any contact from celebrities or the press to the relevant person in our Fundraising/Communications Team.
    Take an interest in the stories from our supporters that may potentially be useful as case studies and pass the information to the relevant team members for follow up.
    Internal Relationships: Fundraising Team, Finance & Operations Team and LRP&P Team
    External Relationships: Supporters, members and the general public

Requirements

    Bachelor’s degree in Social Sciences
    At least one year post NYSC experience
    Experience in a similar position in the development sector preferably as a front office staff
    Proven experience of delivering effective customer service/supporter care.
    Strong communication and writing skills
    Computer literate with ability to use Microsoft office software in particular Word, PowerPoint, Excel and Outlook
    Excellent customer care skills with the ability to deal with customer enquiries in a diplomatic and sensitive manner
    Ability to develop positive working relationships with a range of people internally and externally
    Ability to multi task
    Excellent planning and prioritization skills
    A person of integrity, creative and takes initiative, able to work effectively in a diverse team environment
    Willing to work additional hours at crucial times.
    A self motivated person able to work with minimum supervision

Desirable

    Membership of relevant professional Institute
    Experience of using a Customer Relationship Management database system.
    Highly numerate and accuracy skills
    Able to effectively promote the ActionAid’s mission values, and objectives.


How to Apply
Interested and qualified candidates should:
Download the application forms for Database Management Officer, Supporter Communications Officer or Supporter Services Administrator as the case may be. The downloaded form should be sent as an MSWord attachment to: vacancy.nigeria@actionaid.org. Only Electronically submitted forms will be entertained. Scanned application forms will be disregarded.Subject line of emails must state clearly the Name of Applicant and Job Title of position applied for e.g. Sunday, Joy: Database Management Officer. ActionAid offers competitive terms of employment. Applications from women are particularly welcome

Application Deadline 10th March, 2014

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