Customer Service Executive, Customer Service Executive Jobs in Lagos

Foltechs Engineering Services Limited is recruiting to fill the following position:

1. Customer Service Executive

Job Description:

    Providing help and advice to customers using your organization’s products or services;
    Communicating courteously with customers by telephone, email, letter and face to face;
    Attending to all walk-in customers to ensure they have a rewarding experience;
    Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
    Generate invoice for customers;
    Follow up on all quotation sent out to customers;
    Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
    Keeping accurate records of discussions or correspondence with customers;
    Developing feedback or complaints procedures for customers to use;
    Meeting with other managers to discuss possible improvements to customer service;
    Learning about your organization’s products or services and keeping up to date with changes;

Please Note: Female Elect/Elect graduate is prefered.

2. Customer Service Executive


    Managing diaries and making appointments
    Preparing and distributing papers and documents for meetings
    Taking messages
    Handling correspondence
    Drafting letters and other documents, such as PowerPoint presentations
    Maintaining filing systems
    Photocopying and printing
    Using various computer packages - Word, Excel, PowerPoint

Please Note: Preferably Female

Location: Lagos
Experience: 0 year

 How to Apply

Interested and qualified candidates should send their applications and CVs to:

Deadline: 14th February, 2014

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