Latest Job Vacancies in Port Harcourt for Technical Solutions Representative at HP

Job Title:Technical Solutions Representative-1208347

Role be based in Port Harcourt
Location: Rivers
Experience: 3 year(s)


Education and Experience Required:

Technical Diploma or equivalent working experience
Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.

Job Description
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL
Represent and lead an HP team in a face to face customer location visit, industry
Conference / trade show, vendor meeting, e.t.c.
 Partners actively with the Sales Pursuit team

Knowledge and Skills:

Excellent verbal and written communication skills in language to be supported
 Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability train peers on solutions
Ability to take full ownership for resolution with escalated customers
 Ability to lead technical action plans

Mode of Application

Click here to apply, select Nigeria and search

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