Retail Advisor, Experience Centre Job Vacancies in Ibadan for Graduate at Etisalat Nigeria

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Job Title: Retail Advisor, Experience Centre

Location: Ibadan, NG

Educational Requirements

    First degree or equivalent in relevant disciplines.

Experience, Skills & Competencies

    Minimum of one (1) year post NYSC work experience.
Job Summary

    Sell and market Etisalat products in assigned experience centre while providing consistent and quality service.

Principal Functions

    Create an outstanding buying experience for the customer.
    Create a professional buying atmosphere.
    Greet all customers in a professional, friendly, and timely manner, as well as directing customer inquiries.
    Assess and profile customer needs with aim to proffer the appropriate product or service.
    Problem solve issues in a timely manner.
    Perform all direct sales of Etisalat s products to end users/customers in assigned experience centre.
    Organise and participate in product education/demonstrations, promotions and activations.
    Report findings on customer related market intelligence (acquired in the course of sales activities) to the Experience Centre Manager for escalation as required.
    Proactively gather current customer data/information and regularly update customer database to ensure reliability and accuracy.
    Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
    Participate in marketing efforts to harness new sales opportunities, including but not limited to outbound calling, and promoting the brand inside and outside the store/retail location.
    Assist with cash handling and deposits as governed by operations control standards.
    Assist with inventory counts as needed.
    Assist in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards.
    Receive and process all payments and provide the customer with additional information as required
    Attend team meetings as required.
    Prepare/compile agreed periodic activity and performance reports for the attention of the Experience Centre Manager.
    Perform any other duties or functions as assigned by the Experience Centre Manager.

Method of Application

Click here to apply

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Deadline: 15th October, 2013

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