Entry Level Call Center Agent Job Vacancies in Enugu at Interra Networks Limited (H.N.D)



Interra Networks is an Information & Communications Technology (ICT) company located in Abuja, Nigeria. From here we provide information technology-enabled services to the public and private sector. Our services include Business Process Outsourcing (BPO), Software Development, Customer Relationship/Retention Management and System Integration Solutions. Our BPO services provide our customer with work-class, convenient, reliable and cost-effective contact Centre, Technical Helpdesk arid Document Management solutions.

We are growing and looking for qualified and outstanding individuals to join our family to fill the vacant position

Job Title: Entry Level Call Center Agent

ID: 138
Location: Enugu

Description
Dealing with company clients through calls, chats, emails etc

Requirements

    Years Of Experience: Entry Level
    Minimium Qualification: H.N.D. - Higher National Diploma

Additional Requirements

    Accurate comprehension, interpretation and capturing of information
    Accuracy and timely response to calls
    Process adherence
    Attitude to work
    Call handling

Job Skill

    Computer literate with solid familiarity with Windows and MS Office suite
    Excellent oral and written communication and interpersonal skills
    Excellent problem-resolution skills.
    Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
    Ability to meet established productivity, effectiveness, training and quality goals.
    Ability to work in a highly-structured environment – take scheduled lunches and breaks, Flexibility in responding to change or business needs.
    Ability to accommodate non-traditional work schedules.
    Time management.
    Good customer care skills.
    Ability to understand individual differences of customer, Language abilities of the agent, problem solving skills, assuring assurance, telephone skills.
Language Skill

    English, Housa, Yoruba and Igbo

Responsibilities

    Reports directly to the Team leads
    Answer phone and reply emails to respond to general customer enquiries / complaints.
    Project a professional company image through phone / email interaction and resolve all customers’ / caller’ complaints and issues.
    Provide callers / customers with appropriate and correct information, manage length / duration of calls and generate customer satisfaction.
    Manage difficult customer situations and transfer calls to appropriate persons when necessary
    Update exiting customers’ data base with changes and the status of each customer and recommend process improvements
    Ensure that the clean room policy is observed.
    Agent should ensure that they have a good knowledge of the clients and company product.



Method of Application

Click here to apply 

Deadline: 28th October, 2013

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1 comment:

  1. Although the online job seeker can find free online Jobs for agent with no fees, it can be a difficult task if they want to find immediate work.

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