Customer Relationship Officer Job at Standard Chartered Bank September, 2013

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Customer Relationship Officer - Ikota

Job ID: 396203
Job Function: Wholesale Banking
Location: Ikota Nigeria - SCB

Job Description
Manage and deliver excellent customer service at your branch, which will enable the branch/bank to achieve it’s service targets and bottom line projections.

Job Responsibilities
  •   Attend to customer sales/enquiries
  •     Evaluate customersneeds and provide advice as to product required
  •     Cross sell bank's products to current/potential customers
  •     Grow and manage customer base in personal and SME portifolio segment
  •     To acquire,grow and deepen customer relationship in wealth segment and SME segment through excellent service delivery,with specail focus on the analysis of their personal,financial as well as investment needs and objectives.
  •     Managing the customer service function toensure the delivery of quality servic to customers,the projection of a professional and warm image,maintainance of operationalcontrols and improvement in operation effieciency.

Job Qualifications & Skills
  • Good service skills/etiquette/personal presentation
  •     Good knowledge of bank cash related policies.
  •     B.Sc from any recognised University
  •     A good knowledge of the bank’s products, services and policies.
   Method of Application

Click here to apply
Deadline: 24th September, 2013

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